FAQ

Suite reservations are handled directly by guest services. Contact us by email or phone — we do not process bookings through this website. Check-in is at 3:00 p.m.; check-out is at 11:00 a.m.

No. Gaming is entirely optional and located on a separate lower level. Guest suites, dining, and wellness occupy different floors with no gaming activity in those areas. A stay at Liora Heights does not require visiting the gaming floor.

The 18+ gaming floor requires valid government-issued photo identification and proof of age. Guests under 18 are not permitted. Age verification is also required to enter this website. See our responsible play policy for full details.

No. Liora Heights does not promise, imply, or advertise guaranteed wins or favorable outcomes of any kind. All gaming involves financial risk. Outcomes are determined by chance and established house rules. Play only with money you can afford to lose.

Contact guest services by email or phone. The Copper Counter requires advance reservations. Wellness treatments and thermal sessions are appointment-based. We do not accept reservations through this website.

Guest suites are on upper floors with acoustic isolation from lower-level programming. Separate elevator banks and sound barriers keep evening activity from reaching rest areas. If you experience any disturbance, contact guest services immediately.

Guests may request temporary or permanent self-exclusion from the gaming floor through guest services. Exclusion applies to gaming access only and does not affect suite, dining, or wellness privileges. Support resources are listed on our responsible play page.

The contact form opens your email client — no form data is stored on this site. Age verification uses session storage in your browser only. See our privacy policy for complete details.